Employment
Working at The Theatre Lab means being a part of a dynamic team dedicated to transforming lives through theatre education. Check this page and subscribe to our emails for the latest updates on employment opportunities.
Employment Opportunities
CRM and Data Systems Specialist
We’re seeking a part-time, remote CRM and Data Systems Specialist to strengthen and maintain the systems that support our classes, marketing, fundraising, and overall organizational operations. This position will work closely with The Theatre Lab’s existing IT Manager, staff leadership, and outside consultants to improve the accuracy, usefulness, and long-term sustainability of our data systems, including Zoho CRM and WooCommerce.
Position Overview
The CRM and Data Systems Specialist will play a key role in organizing, cleaning, maintaining, and improving The Theatre Lab’s data structure so that staff can more easily generate accurate reports, class lists, segmented mailing lists, donor and student records, and other essential information.
This is a hands-on role for someone who is detail-oriented, systems-minded, and comfortable working across databases, websites, CRMs, and reporting tools. The ideal candidate will be able not only to maintain existing systems, but also to help evaluate whether those systems are serving the organization effectively.
Key Responsibilities
- Review, clean, and improve The Theatre Lab’s existing data structures and e-commerce/CRM pathways to support more accurate and efficient reporting.
- Audit and rebuild as necessary Zoho CRM/Creator modules to properly support complex family relationships, class rosters, and donor profiles.
- Develop and support segmented mailing lists for marketing, fundraising, student communication, and audience engagement.
- Maintain and update records within The Theatre Lab’s CRM and related data systems.
- Work with The Theatre Lab’s IT Manager to ensure data systems are well organized, secure, and usable by staff.
- Coordinate with outside consultants on e-commerce, CRM, database, and integration issues.
- Troubleshoot and resolve data-related problems involving Zoho, WooCommerce, website transactions, mailing lists, and related systems.
- Help assess the effectiveness of current CRM, website tools, workflows, and outside consultant relationships, and make recommendations for improvement.
- Document data processes, workflows, and system structures so that staff can use them consistently.
Support staff in accessing, interpreting, and using data for program, marketing, fundraising, and administrative needs. - Maintain, update, and improve The Theatre Lab’s data systems as organizational needs evolve.
Qualifications
- Experience with CRMs and e-commerce is required, with Zoho and WooCommerce strongly
preferred. - Ability to design and maintain data flows between online registration systems, CRMs, mailing lists, and reports.
- Excellent attention to detail and a commitment to data accuracy.
- Ability to communicate clearly with both technical and non-technical staff.
- Comfort working collaboratively with a small internal staff and outside consultants.
- Strong problem-solving skills and the ability to recommend practical improvements.
Desired Skills
- Familiarity with email marketing segmentation and mailing list management.
- Experience evaluating CRMs and website platforms.
- Experience with WooCommerce.
- Experience with nonprofit, arts, education, fundraising, or marketing data.
Schedule, Location, and Compensation
This is a part-time position of 20 hours per week. The position is work-from-home, but candidates must be able to work hours that substantially overlap with The Theatre Lab’s normal business hours in the Eastern Time Zone. Candidates must be legally authorized to work in the United States and reside in a state where The Theatre Lab is able to employ staff.
Compensation: $40,000–$45,000 annually for a 20-hour-per-week independent contractor engagement. This role is not benefits-eligible.
How to Apply
Please email a (1) resume and (2) brief cover letter describing your interest in the position and relevant experience to Buzz Mauro (buzz@theatrelab.org).
Internship Opportunities
Are you a college student or recent graduate interested in a career in the theatre arts, nonprofit management, or arts education? The Theatre Lab offers internships in arts administration and summer arts education, providing valuable professional development and mentorship from senior staff, interaction with top-level theatre professionals, and free enrollment in Theatre Lab classes.
To inquire about current internship opportunities, please email your cover letter and resume to Rachel Lipetz (rachel@theatrelab.org). To contact us regarding volunteer usher opportunities, please refer to the Volunteer section below.
Volunteer Opportunities
Earn Free Adult Classes: Usher at The Theatre Lab
Ushers make performances possible! As an usher, you are allowed *free* entry into the show. Ushers also receive a $30 class credit for any individual show worked, and a $150 class credit for any full run of a show worked (e.g. if you ushered all four performances of Shakespeare in Love, the $150 class credit would apply). Ushers should be prepared to arrive at the venue up to an hour before showtime.
If you’re interested in volunteering for an upcoming performance, please fill out our brief sign-up form below with the shifts you’re interested in working.
About The Theatre Lab
The mission of The Theatre Lab School of the Dramatic Arts is to “transform lives through theatre education.” We make the artistic, personal, and academic benefits of high-quality dramatic arts instruction accessible to youth and adults in Washington, DC. Founded in 1992, TTL serves approximately 2,500 students each year with award-winning theatre classes and programs. We make extensive efforts to serve underserved youth and adults from diverse communities, providing more than $165,000 in scholarships in 2025 and offering innovative drama outreach programs for incarcerated youth, seniors in assisted living facilities, and homeless women in substance abuse recovery.
The Theatre Lab is an equal opportunity employer committed to the values of diversity, equity, inclusion, antiracism, and anti-oppression.